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Continue Shopping / Help

How can we help?

We want to assure that you have the best experience possible. But we understand you might have some questions! Below we have common questions asked for purchasing, checking out, returning and more.

Help yourself.

If you seemed to lose your pass or email verification, simply look it up here:

Search your order
Common Questions

How do I access my items?

After you checkout, we will send you a link to your items by email and text message. This link will take you to your online pass. Your online pass is a mobile friendly website that has everything you will need.

What do I do if I lost the link to my pass?

Go here to request a new link to your pass:
https://app.bandwango.com/dashboard/request * All we need is the email address you used during checkout. A new link will immediately be sent by email and text message.

Why can't I find all my items in my pass?

All items expire after a certain amount of time if they are not used. Once they expire, they are eventually removed from your pass.

How long do I have to use my items after purchase?

Most of the time, you have 180 days from the time of purchase to use your item. This does not apply to reserved date/time tours where you will use your purchase on the date/time you selected. You can see how much time you have if you click on the “Learn More” button on each individual item.

Can I get an extension to my pass if it expired before I have a chance to use it?

If you have not had the chance to use your purchase before the expiration date, send us an email at support@bandwango.com

Are refunds available?

No, all sales are final. If you have an extenuating circumstance, please email support@bandwango.com and we’ll see what we can do for you.

How do I gift a Houston Experience?

When you proceed to the checkout page, you’ll see a gift option. Here, you can enter the recipient’s information, a special message, and choose whether you would like to deliver the gift immediately, at a specific date/time in the future, or hand-deliver the gift through a print-at-home.

How can I print my passes?

With most passes, we will send a link to a "Print-at-Home" page in your receipt email. From there, you can print your passes.

If you have lost your receipt email, you can request a new one here

Still need help?

Feel free to contact us for further help.

Email: support@bandwango.com

Phone: (888) 921-5333

Text: (888) 921-5333

I'm a Houston merchant interested in joining the marketplace. Who do I contact?

We’d be thrilled to work with you! Please contact Maureen Haley at mhaley@visithouston.com if you’re interested in joining the Houston Experience Marketplace.

Still Need Help?
Reach out!
Email: support@bandwango.com
Phone: (888) 921-5333
Text: (888) 701-5582
  • Need Help?
  • Terms & Conditions and Privacy Policy
© 2025 Houston First Corporation, All Rights Reserved

Terms & Conditions, Privacy Policy, Refund Policy

Terms & Conditions

Vouchers are redeemable for certain goods, services or experiences offered by, or facilitated through, the Merchant identified on the Voucher. The Merchant is the issuer of the Voucher and is solely responsible for all matters pertaining to the redemption and use of the Voucher. Furthermore, the Merchant is fully and solely responsible for the care and quality of all goods and services it provides to you and for any and all injuries, illnesses, damages, claims, liabilities and costs ("Liabilities") it may cause you to suffer, directly or indirectly, in full or in part, whether related to the use or redemption of a Voucher or not. You waive and release Bandwango and Visit Houston, including their subsidiaries, affiliates, partners, officers, directors, employees, and agents, (collectively, the "Released Parties") from any Liabilities arising from, related to, or sustained in connection with any act or omission of a Merchant, its employees, agents, contractors, and invitees, in connection with your use of a Voucher or the goods, services or experiences a Merchant provides in connection with the Voucher. Services performed by the Released Parties are provided "AS IS" without warranties of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.

Privacy Policy

Customer information is collected for the purpose of processing your order. This information is kept confidential and is not shared except to the limited extent disclosure may be required under applicable law. During checkout, we may ask you if you would like to receive marketing communications. If you opt-in, then you will receive communications according to what you opted into.

Refund Policy

Refund Policies vary by item. See refund policy on the item’s description. Please contact customer service. Restrictions apply.

In cases where a refund may be available, refunds may be made on certain unredeemed vouchers only.

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